Shipping policy
Free Shipping on US Orders
At NIUTN, we are committed to delivering your dining furniture in the most efficient and secure manner. We understand how important it is for you to receive your purchases on time and in perfect condition. To make your shopping experience even better, we are pleased to offer free shipping on all orders, with no minimum purchase required. Below you'll find detailed information about our shipping process.
Processing Time:
Our order processing time is 1-2 business days. This is the time it takes for your order to be packed and handed over to our shipping partners. Please note that orders placed over the weekend or on a holiday will be processed the next business day.
Shipping Time:
After your order has been processed, the estimated shipping time is 5-7 business days. This time frame may vary depending on your location and unforeseen circumstances affecting FedEx or our LTL carriers. Rest assured, we will do everything within our power to get your order to you as quickly as possible, and remember, shipping is always free.
Shipping Carriers:
FedEx Express: For smaller items such as dining chairs, we utilize FedEx Express services to ensure swift and reliable delivery.
LTL (Less Than Truckload) Shipping: For larger items like dining tables, we employ LTL carriers to handle the delivery. This method is chosen to ensure your furniture arrives in pristine condition, albeit it might take slightly longer due to the nature of the service.
Tracking Your Order:
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your package. This will provide you with real-time updates on the location and status of your delivery.
Special Instructions:
If you have any special shipping requests or instructions, please make sure to contact us at lee@niutn.com at the time of your order. We will make every effort to accommodate your needs.
Contact Us:
Should you have any questions or concerns regarding your order's shipping and delivery, please do not hesitate to contact us by email at lee@niutn.com.
We appreciate your patience and understanding as we work to ensure your NIUTN dining furniture reaches you in the best condition and without any shipping costs. Thank you for trusting us with your purchase.